BERRY SWEET Collar

Thank you for your business. We hope that you love your purchase and giving your BOW some WOW.

If however there is a problem here are our exchange and return policies:

Refunds are only provided on items that are faulty or incorrectly supplied. You can obtain a store credit for incorrect sizes or change of mind purchases within 30 days of purchase if the goods are in the same condition as received with all tags and labels still attached, in the original packaging and unused.  Unfortunately we cannot cover postage costs for returning these items and any store credit will not include shipping costs as they are not refundable. 

Before returning any goods to us for either faulty or incorrect items, refunds, exchanges or change of mind purchases please email us at hendricksandmaple@gmail.com with your name, order number and invoice number and date purchased with photos of the product within 7 days of receipt for faulty items and within 30 days of purchase for incorrect sizing/change of mind and we will reply to you as soon as possible to resolve the situation.  Please don't just send products without speaking with us first.

For faulty goods please provide photos of the problem and we will discuss returning the item to us for inspection.  We will send a replacement to you (or refund if no stock is available) once your refund is approved.  All goods are checked prior to sending that they are not faulty and will arrive to you in great condition. If something is missing from your order please contact us immediately.

If you have ordered an incorrect size or have change of mind we will do our best to exchange the item for the size you require, stock depending, or exchange for a same-priced product however we can not cover postage expenses and you will need to return the item back to us for processing first at your expense before we can issue an exchange.  The item must be in the condition it was received with all tags and labels still attached, in original packaging and unused to be approved for exchange. Please email us first within 30 days of purchase to discuss before returning.

We will exchange your item for another size if approved or if we do not have stock exchange for another same-priced product. In some circumstances we will give you a store credit. Shipping costs will not be covered in a store credit or exchange agreement however as these charges are not refundable.

We use Australia Post standard domestic parcel service in international post to send our goods. Please see final shipping cost which will be calculated in the checkout section and based on the weight of your total order.  Some items covered by standard rate shipping.

Our printed neoprene classic style harnesses and collars come in 5 sizes XXS-L. However in this range we do not have a size L harness.  We do have size L collars and leashes available in this design however.  

Please measure your pet prior to purchase for the correct fit and go up a size if on the edge of the range.  Always allow an additonal 2-3cms or 3 fingers under the measuring tape for your pets comfort.  Note that dogs and cats measure the same way for harnesses and most adult cats will fit a size XXS or XS collar.  We also note that most adult Dachshunds will fit a size S collar and size M harness.  Please measure and if this is your situation please let us know and we will put together a size S collar in a size M harness bundle for you.

Size          Harness Neck    Harness Chest     Collar Length   Width      

XXS            22-31cms               28-38cms                 22-30cms          1cm

XS               29-36cms              36-48cms                22-30cms          1.5cms  

S                  35-44cms             41-54cms                 28-43cms          1.5cms

M                 39-51cms             46-61cms                 33-51cms            2cms

L                  42-56cms             57-83cms                 41-66cms           2.5cms