A: Absolutely! While we mainly operate online, you can visit us at the Blackheath market in NSW on the second Sunday of each month. It's a dog-friendly event, so bring your furry friend or their measurements to try on our products. See you there! 🐾

A: YES, as long as it is unworn, undamaged, and in "as new" condition, we are happy to exchange or refund your purchase. However, we cannot cover the shipping costs for this.

We ask that you, in the first instance, contact us to discuss your exchange or return request and we can provide you with a return address to send the product back to us. If for example you have purchased the incorrect size and wish to exchange it we will check at this time that we also have it in stock, keep it aside for you and can arrange to cover postage to send it out to you and any price differences. Typically the easiest way to do this is for you to purchase the item in the correct size again and we will ship it out immediately, then once your return is received we can refund it.

Our goal is to ensure you and your four-legged friend are completely satisfied with our affordable luxury products.

A: No, our products are exclusively available online through our website, and we ship worldwide. If you're interested in stocking our products in your store, please email us to discuss.

A: To ensure the perfect fit, measure your pet accurately. Each product listing has a size chart for reference. Here's how: 1. **Neck:** Measure around the neck where the collar sits, adding 1-2 fingers for comfort. 2. **Chest:** Measure behind the front legs at the widest part, adding 1-2 fingers for comfort. 3. **Back Length:** Measure from the collar position to the base of the tail. 4. **Front Length:** Measure from the collar down the chest and belly. 5. **Face Girth:** Measure around the face at the widest part for hats and snoods. 6. **Paws:** Trace your pet's paw on paper, measuring the width and length. Always refer to the size chart and add a few extra centimeters for comfort. If in doubt, contact us with your measurements for assistance.

A: Not all our products are Australian-made. We source items globally, including some made in Australia and some designed exclusively for us. We ensure all products meet high safety and quality standards, offering fashionable, high-quality, and affordable luxury for your pet.

A: The perfect gift is an eGIFT CARD! Choose any amount, and it never expires. It can be emailed on a specific date, like a birthday. Your friend can pick their favorite products, check the sizing, and redeem the eGIFT CARD at checkout. It's ideal for long-distance gifting too, as we ship directly to them, beautifully wrapped and without price tags.